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Lead four engineering teams, drive strategic technical direction, enhance platform scalability, mentor leads, and align cross-functional teams.

Lead and scale Swap's engineering organization, defining platform vision and architecture, recruiting senior talent, and delivering AI-native, agent-powered commerce products. Prioritize projects for commercial impact, establish measurable engineering metrics, and ensure cross-functional alignment with Product and Business teams to launch and scale B2C/B2B offerings.

Serve as primary technical contact for complex customer issues across frontend, backend, integrations, and data pipelines. Troubleshoot APIs, webhooks, logs, and databases; guide technical setups; escalate and follow through with Engineering; improve documentation and surface product insights.

Lead technical escalation ownership, readiness, and operational consistency across Swap Support. Drive prioritisation, cross-functional coordination with Product and Engineering, scale follow-the-sun coverage, implement AI-driven tooling and automations, and manage/support growth of the Technical Support team.

Lead and stabilize customer support operations, prioritize automation, manage the support team, and improve processes and workflows within a dynamic environment.

The Senior QA Engineer will define and implement QA strategy, lead test automation, manage releases, and ensure quality across complex e-commerce systems.

The Software Engineer will design and implement scalable code, collaborate with cross-functional teams, write efficient software and contribute to architectural decisions.

The Senior Technical Support Specialist will resolve complex client issues, collaborate with other departments, and enhance support efficiency through documentation and mentoring.