Engineering Manager

Location: London (In person)

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

• Lead and inspire four team leads and their 20+ engineers across our product suite
• Drive strategic technical direction, challenging the status quo and introducing bold, high-impact improvements to how we build, ship, and scale.
• Own team execution & delivery: balance ambitious goals with executional excellence. Spot bottlenecks before they appear, clear paths, and keep teams unblocked.
• Champion platform scalability and data-driven development. Bring systems thinking and architectural insight to cross-team coordination.
• Mentor engineering leads, helping them grow as strong, confident leaders in their own right.
• Partner cross-functionally with Product, Design, and Ops to ensure alignment between user outcomes and tech investments.
• Be a cultural multiplier: foster inclusion, psychological safety, and a high bar for engineering craftsmanship across all teams.

• Proven leadership experience managing multiple engineering teams at scale (ideally in a product-led SaaS or platform environment).
• A track record of disrupting and evolving legacy or underperforming systems/processes in a fast-paced org.
• Deep expertise in building distributed systems, scaling platforms, and deploying high-performance engineering teams.
• Skilled at coaching leaders: you’ve managed team leads or engineering managers, and know how to balance autonomy with accountability.
• Strong product sensibility. You speak the language of product, design, and business.
• Comfortable navigating ambiguity and rapid change. You take action, measure results, and iterate.
• Familiarity or experience with ecommerce, logistics, or infrastructure-as-a-service is a strong plus.

• You’re ambitious and unafraid to fail; your ideas are bold, and you treat failures as lessons, not setbacks.
• You move fast and break bad habits. We favour action over perfection.
• You love to learn, coach, and build up others. Success here is collaborative.
• You bring a global, systems-level mindset to everything you do.
• “One login, one team” resonates. We value connectedness and consolidation, in our product and our people.

• A truly global team. Swap operates across time zones, markets, and currencies.
• Work with modern tech (AI-powered systems, cross-border APIs, advanced analytics).
• Autonomy with high impact. Your decisions will shape the backbone of ecommerce infrastructure for years to come.
• Equity, ownership, and career growth. We're scaling fast, and we want you on the journey.

• Competitive base salary.
• Stock options in a high-growth startup.
• Competitive PTO with public holidays additional.
• Private Health.
• Pension.
• Wellness benefits.
• Breakfast Mondays.

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.