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Own the post-sale customer journey for key EMEA accounts, including onboarding, adoption, retention, expansion, and renewals. Serve as the primary customer contact, provide strategic guidance, gather feedback, and collaborate with sales, product, and engineering. Develop scalable customer success playbooks while helping establish Listen Labs’ European presence.

Supports the founding EMEA GTM team by developing account plans, deal strategies, executive narratives, custom demos, sales presentations, case studies, competitive intelligence, vertical playbooks, and deal-review materials. The role also helps align product marketing, polish engineering demos, and establish regional GTM processes and playbooks. It is based in London with five days per week in the office.

Drive new business and account expansion across mid-to-large enterprise accounts in EMEA. Responsibilities include outbound prospecting, inbound lead management, discovery calls, product demos, consultative multi-stakeholder sales, proposal and ROI development, contract negotiation, and closing deals. The role also improves sales processes, leads weekly sales reviews, and collaborates with Customer Success, Engineering, Product, and company leadership to grow customer relationships.

Own approximately 50 strategic EMEA enterprise accounts, develop complex account plans, build executive relationships, create outbound pipeline, and close multi-year six- to seven-figure B2B SaaS contracts. The role involves navigating global organizations, managing multi-stakeholder sales cycles, coordinating executives and product teams, driving urgency, controlling procurement processes, and maintaining high-quality forecasting and pipeline standards.

Own full-cycle recruiting for go-to-market roles across Sales, Marketing, and Customer Success. Build sourcing strategies and talent pipelines, create compelling outreach, manage candidate experience, partner with founders on offers and compensation, maintain recruiting analytics in Ashby, improve interview processes, and represent the company at talent events. The role requires working in person five days per week in San Francisco.

Own and build Listen's EMEA demand engine: localize messaging, run field programs (conferences, dinners, roundtables, webinars), execute account-based campaigns, manage CRM/marketing systems and attribution, create localized content and community, and deliver measurable pipeline growth alongside EMEA GTM and growth teams.