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Lead pre-sales technical discussions, demos, and POCs while owning post-sale success and growth for European enterprise accounts. Drive adoption, renewals, and expansions, collaborate cross-functionally, and translate technical capabilities into business value for security and engineering teams.

Lead and grow a Europe-based team of Technical Account Managers responsible for onboarding, adoption, customer health, retention, and technical customer partnerships. Own gross retention outcomes, escalations, post-sales processes, health scoring, QBRs, playbooks, automation, and team performance. Partner with Sales, Product, and Engineering while supporting enterprise customers, reporting business metrics to leadership, and scaling the post-sales function.

Own post-sale technical success for European enterprise customers. Lead onboarding and integrations across CI/CD systems, build pipelines, IDEs, and internal tooling; troubleshoot production issues using logs and telemetry; conduct architecture reviews, security assessments, workshops, and business reviews; create success plans and scalable enablement materials; and relay customer insights to Product and Engineering.

Manage SMB customer relationships for renewals, upsells, adoption, and long-term success. Partner with Security teams and cross-functional Go-to-Market, Engineering, and Professional Services groups. Run quarterly health checks, support customer lifecycle experiences, exceed renewal and upsell targets, provide product feedback, and communicate with stakeholders including C-suite leaders. Travel for customer and company meetings as needed.

Own the full sales cycle for mid-market and enterprise EMEA accounts: build pipeline via inbound/outbound/partners, close deals, exceed revenue targets, drive customer experience and expansion, and shape regional go-to-market strategy while partnering with Product, Marketing, Customer Success, and EMEA leadership.