The Customer Support Manager oversees the collections team, managing arrears strategy and performance, ensuring compliance with regulatory standards, and enhancing customer relationships and service quality.

Lead budgeting, forecasting, and variance analysis; build and maintain financial models and KPI dashboards; support month-end reporting, audit preparation and regulatory reporting; improve reporting processes; and partner with operational teams to provide actionable financial insights.

Lead Evergreen Finance's data strategy, ensuring platform scalability, governance, and cultural adoption of analytics across teams. Guide technical and non-technical stakeholders in data-driven environments.