Own onboarding and post-sale success for EMEA customers: host calls, build scalable education (webinars, content), work with engineering on tooling, identify at-risk customers, and use Pylon for internal CS processes while providing product feedback.

The Customer Success Manager will engage with clients to onboard them, educate on product features, and enhance customer experience through effective communication and support management.

As EMEA Customer Success Manager, you'll onboard customers, provide support, and develop CSM strategies, ultimately leading the regional team.