Provide hands-on and remote desktop support across EMEA for hardware, OS, peripherals, and connectivity. Administer device lifecycle, Azure AD/Microsoft 365 accounts, and endpoint security via Intune/JAMF. Coordinate vendors, support onboarding/offboarding, document incidents in ITSM, author knowledgebase content, and collaborate with global IT, Security, and HR on incidents and regional initiatives.

Manage B2B newsletter strategy and day-to-day production to grow subscribers, improve engagement, and drive lead generation. Build playbooks for promotion, segmentation, testing, and list hygiene; run analytics, A/B tests, and optimization; collaborate with editorial, commercial, product, and marketing teams to support revenue and event goals.