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Build trusted relationships with legal teams, lead onboarding and training, drive platform adoption, support renewals and expansion, identify barriers and account risks, translate legal needs into product feedback, and create customer enablement content. The role requires frequent collaboration with Customer Success Managers, Account Executives, product and engineering teams, and executive-level legal stakeholders.

Own Harvey’s law school partnerships across EMEA, managing existing accounts and expanding into new markets. Build relationships with faculty, deans, administrators, libraries, and student organizations; lead school onboarding, product training, demos, and activation events; launch ambassador and faculty champion programs; and advise on curriculum integration. Collaborate with commercial, legal engineering, marketing, content, and customer success teams while developing expansion playbooks across multiple countries.

Leads Harvey’s EMEA Commercial Legal function across the UK and EU. Responsibilities include managing and expanding the regional legal team, mentoring lawyers and managers, drafting, reviewing, and negotiating commercial AI SaaS contracts, supporting Go-To-Market teams, advising on technology, IP licensing, product, privacy, and competition matters, and collaborating with US-based leadership. The role also involves hiring, team development, and building scalable legal operations in a fast-paced technology company.

Design and scale global onboarding curricula, facilitator playbooks, LMS content, and operational systems. Own EMEA onboarding facilitation, adapt programs for regional needs, collaborate with Recruiting, Legal, L&D, and Enablement, and improve programs using new-hire and facilitator feedback. Support onboarding automation and maintain accurate curriculum documentation while helping the organization expand into new markets.

Provides frontline technical support to enterprise customers across AI output quality, application access, APIs, authentication, and error logs. Resolves issues empathetically, manages competing priorities, escalates complex problems, documents customer feedback, maintains product knowledge, and improves support processes and materials. The role follows a fixed Wednesday-Sunday hybrid schedule.

Lead EMEA mid-market sales managers and own regional net-new and expansion ARR targets. Set sales strategy, territory and coverage models, forecasting, pipeline health, hiring, coaching, and leadership development. Partner with marketing, solutions engineering, legal, and customer success to refine the regional sales motion and customer experience. The role requires scaling a high-performing organization across EMEA while supporting complex software sales to legal and professional-services clients.

Own value realization for mid-market customers by onboarding, training, driving adoption, and aligning success metrics. Build executive relationships, support renewals and expansions with AEs, and relay product feedback to improve the platform. Occasional customer and company office travel.

Lead end-to-end AI transformation engagements at strategic accounts (law firms, legal departments, financial institutions). Map workflows, target high-value opportunities, coordinate cross-functional delivery, drive adoption through change management, build executive relationships, and hand off sustainable adoption to Customer Success while documenting playbooks and learnings.

Legal Engineer supporting Harvey’s sales strategy by engaging law firm and in-house legal teams, conducting customer discovery, tailoring and delivering AI product demonstrations, and explaining workflow applications across funds, IP, and legal practice areas. The role builds executive credibility, develops legal-focused content, synthesizes customer feedback for product teams, researches customers and competitors, and partners with Account Executives. Occasional travel to customer and company offices may be required.

Serve as a post-sales legal product specialist who builds trust with law firms and in-house teams, leads onboarding and training, drives adoption and expansion, surfaces adoption barriers, translates practice needs into product feedback, monitors usage, and contributes customer-facing enablement content. Collaborate closely with Customer Success and Sales to support renewals and demonstrate impact.