Manage and grow existing B2B enterprise accounts in the UK by driving product adoption, renewals, retention, and expansion. Build trusted customer partnerships, create success plans, identify upsell opportunities, mitigate churn, and lead adoption turnarounds. Collaborate with sales, product, music, and marketing teams while using customer data and AI tools to improve account management workflows.

Drive outbound enterprise pipeline in the UK by researching target accounts, prospecting via multi-channel outreach, qualifying inbound leads and discovery conversations, and booking qualified meetings for Account Executives while collaborating with sales leadership to refine regional messaging and pipeline strategies.