Top Tech Jobs & Startup Jobs in London

Leads a large Fraud Operations customer service function across telephony, digital channels, chat, and alerts. Responsibilities include service delivery, quality, productivity, fraud-loss reduction, risk and issue management, audit support, transformation programs, automation and AI adoption, continuous improvement, stakeholder engagement, and building a high-performing inclusive culture.

Design, build, deploy, and optimize AI-powered products using Azure AI Foundry, Azure OpenAI, LLMs, agentic AI, RAG, vector search, and machine learning. Develop reusable AI frameworks and best practices, deploy solutions through CI/CD pipelines, and promote responsible AI adoption. Collaborate with engineers, data specialists, and stakeholders while translating complex AI concepts into practical business solutions for customer and colleague experiences.

Lead the design and delivery of enterprise AI solutions across Customer Operations. Responsibilities include developing agentic AI, RAG, vector search, and machine learning products; defining AI architecture, governance, security, and Responsible AI standards; leading AI engineers and vendors; implementing LLMOps, CI/CD, monitoring, and platform engineering practices; and influencing AI strategy with architecture, security, risk, and business stakeholders.

Supports customers in a bank branch, by phone, and through digital services. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products, providing friendly service, following security and fairness procedures, identifying issues, and escalating concerns. The role requires clear communication, empathy, adaptability, digital confidence, teamwork, and integrity in a fast-paced environment.

Provide welcoming, accurate support to customers in a bank branch, by phone, and through digital services. Handle transactions and queries, recommend suitable banking products and tools, protect customer information and money, follow processes, escalate concerns, and collaborate with colleagues during busy periods. The role requires empathy, clear communication, adaptability, digital confidence, and a strong commitment to customer service and fairness.

Lead credit card acquisition across Nationwide and Virgin Money, improving customer journeys, conversion, propositions, and commercial performance. Partner with aggregators and internal Risk, Finance, and Marketing teams to identify growth opportunities, optimize channel and pricing strategies, and balance growth with risk and customer outcomes. Influence senior stakeholders, shape integration strategy, and deliver sustainable results in a regulated banking environment.

Lead risk-based internal audits across technology, operational resilience, continuity and recovery, and application controls. Plan and scope engagements, assess governance and controls, identify weaknesses and emerging risks, produce evidence-based reports, agree practical actions with senior stakeholders, and contribute to audit planning and methodology improvement. The role also involves coaching colleagues, managing resources and budgets, and influencing stronger security, availability, and customer outcomes.

Lead assurance audits across payment systems, applications, and supporting technologies. Assess risks and controls related to security, resilience, reliability, and transaction processing; define audit scopes; manage delivery; produce concise, evidence-based reporting; and agree practical actions with internal and external stakeholders. The role also requires monitoring emerging risks, building relationships, and using data and technology to improve audit insight and impact.

Develop and deliver clear, compliant, data-driven customer communications across direct mail, email, push notifications, and digital channels. Manage work from briefing through build, review, proofing, approval, and delivery while maintaining version control and audit trails. Collaborate with marketing, product, data, risk, legal, brand, channel teams, and agencies. Use customer insight and performance feedback to improve communications, challenge unclear requirements, and identify risks or delivery blockers.

Develop and maintain customer propositions from ideation through delivery and ongoing improvement. Identify opportunities, assess customer and business needs, build delivery cases, and collaborate with stakeholders across Nationwide. Support proposition governance, risk management, roadmap development, innovation, and joined-up strategic thinking. The role requires strong communication, planning, relationship-building, analytical, and customer-focused skills.