Leads the Client Relationship Manager team supporting internal and external insurance clients across asset classes. Oversees client servicing, escalations, onboarding, mandate changes, governance, stakeholder coordination, and continuous process improvement. Ensures consistent service delivery, resolves issues, supports Client Relationship Directors, and identifies commercial opportunities that strengthen client retention and growth. The role also requires people leadership, investment product knowledge, regulatory competence, and compliance with FCA/PRA SMCR requirements.

The Head of Product Development will lead a team for new product development in Public Markets, focusing on compliance, market trends, and effective delivery.