Provide end-user support across macOS and Windows, troubleshoot hardware, software, SaaS, access, and connectivity issues, and serve as a senior escalation point. Administer Google Workspace, Microsoft 365, Box, JumpCloud, Mosyle, and ESET; manage procurement, provisioning, onboarding, offboarding, and hardware lifecycles. Support IT security and compliance requirements, optimize endpoint management, deliver infrastructure projects, and automate administrative workflows using AI and other tools.