Lead content strategy to position Hawk as a thought leader in AI for financial crime and compliance. Develop SEO-led, long-form, and demand-generation content; manage content calendar, freelancers, agencies, and cross-functional stakeholders; support PR and executive communications; measure performance and optimize for pipeline impact.

Generate meetings and pipeline for enterprise SaaS by researching target accounts, conducting personalized outreach across email and social channels, running pre/post-event campaigns, attending events, and collaborating closely with Sales and Marketing to convert leads into qualified opportunities while maintaining CRM records.

Build and run the post-sales operating system for customer success, implementation, delivery and support. Own cadence, metrics (health, adoption, GRR/NRR), professional services economics, toolchain integrations, AI automation and executive reporting for a global SaaS customer base.