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The 1st Line Senior Risk Manager at Zopa is responsible for partnering with Product areas to identify, assess, and manage operational risks. This role involves leading a team of risk professionals, defining solutions to risks, managing interdependencies, and ensuring timely reporting for informed decision-making.

As a Process Manager at Zopa Bank, you will play a crucial role in understanding, managing, and improving the processes related to Fraud and Financial Crime. Responsibilities include creating and maintaining process artifacts, analyzing performance, identifying areas for improvement, and supporting change delivery. The role also involves ensuring consistent high-quality service to victims of fraud while mitigating losses to the business.