Owns the in-life customer experience across an allocated cluster of flex workspace sites. Manages landlord, centre team, and tenant relationships; monitors service quality, uptime, Wi-Fi performance, usage, and satisfaction; coordinates escalations; supports onboarding and adoption; delivers training and service reviews; analyzes performance data; drives continuous improvements; and collaborates with Sales, Delivery, Support, Customer Success, Product, and Engineering teams.

Sell Wavenet's CX portfolio (CCaaS, CPaaS, UC/CX), own full sales cycle from opportunity identification to close, design tailored solutions, engage stakeholders up to C-suite, generate pipeline with partners, maintain certifications, and hit monthly sales targets and forecasts.