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As a Senior Site Reliability Engineer, you will enhance operational reliability, participate in incident response, improve system observability, and automate operational tasks while collaborating with engineers to maintain production systems.

Serve as the senior strategic lead for 10–15 large NHS and health system accounts, advising executives, designing and leading multi-site implementations, orchestrating cross-functional delivery pods, driving adoption and expansion, owning renewals and commercial outcomes, and shaping scalable playbooks and pilot evaluation frameworks.

Lead the Mid-Market & SMB sales team, focusing on new business development, pipeline management, and team building while leveraging AI for sales processes.

The Forward Deployed Engineer manages the technical onboarding and support for enterprise clients, ensuring effective integration and workflow design for healthcare settings by directly working with clinical stakeholders and providing solutions to technical challenges.

Heidi is seeking exceptional individuals eager to shape the future of healthcare through technology. This role is an EOI to join the Talent Community for future opportunities.

Lead integration strategies and build partnerships with EMR, EHR, and PMS providers to enhance adoption and impact. Collaborate cross-functionally to ensure commercial and technical alignment.

The Heidi Entry Program seeks smart young talents with a strong aptitude for various functions in healthcare. Applicants do not need prior experience; qualities like intelligence, judgment, and a desire for growth are prioritized. Successful candidates will help develop AI solutions that enhance clinician efficiency and patient care.

Build zero-to-one healthcare products end to end, including React and TypeScript interfaces, Python services, and trustworthy LLM and voice pipelines. Rapidly prototype and validate ideas with clinicians, instrument usage and reliability, establish testing and observability feedback loops, and collaborate with product and commercial teams. Own projects from proof of concept through production, including infrastructure, migrations, dashboards, and handoff of successful products to established teams.

Own Heidi’s zero-to-one New Bets portfolio, taking concepts from problem framing and market sizing through rapid prototyping, clinical validation, pilots, and scale-or-kill decisions. Build prototypes with AI tools, observe clinicians in practice, define success and kill criteria, collaborate with commercial teams, and transition successful bets into established product lines.

Lead technical discovery and solution design during sales cycles for enterprise health systems. Drive EMR/SSO integrations, deliver demos, manage RFPs/security reviews, accelerate deals, and ensure smooth post-sales handoffs with product and engineering.