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Develop and implement a customer-centered strategy for global and regional lifecycle communications at Paysend. Analyze campaign performance, identify opportunities for increasing engagement and conversion rates, and optimize CRM campaigns. Collaborate with cross-functional teams and lead meetings to drive results and inform decision-making.

Provide first-level technical support to end-users, diagnose and troubleshoot hardware and software issues, assist with software installations and configurations, maintain detailed records of support requests, contribute to knowledge base development, offer basic training to users, escalate complex issues, provide friendly customer service, track IT assets, gather user feedback, educate users on security best practices

As an Enterprise Transaction Monitoring Analyst at Paysend, you will be responsible for monitoring Enterprise Customer activity to identify and mitigate money laundering, fraud, terrorist financing, and other financial crime risks. You will support the Enterprise compliance team, design controls, and conduct in-depth investigations on flagged transactions.