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Own product areas for a legal transaction management SaaS platform, from customer discovery and competitive research through roadmap definition, specification, development, launch, and adoption. Collaborate with engineering, design, sales, customer success, marketing, and partners. Lead integrations with external systems and AI platforms, define success metrics, communicate product strategy, and promote spec-driven and AI-assisted product development.

Own and grow a portfolio of strategic B2B SaaS accounts across the UK and US. Responsibilities include senior stakeholder management, account and adoption planning, QBRs, renewals, negotiations, expansion, ROI development, escalation management, customer advocacy, product demonstrations, and accurate Salesforce forecasting. The role also includes regular travel, mentoring junior colleagues, and contributing to the development of the account management operating model.

Identify and qualify new business opportunities via outbound prospecting and inbound lead responses. Conduct discovery calls, maintain CRM records in Salesforce, arrange demos with Account Executives, follow leads through early pipeline stages, and support the Business Development team with sales-related and cross-functional activities. Occasional domestic and international travel.

Drive new enterprise business by planning outreach with BD and Marketing, running discovery calls and demos, managing pipeline to close, handing off closed accounts, mentoring juniors, and refining BD processes while collaborating cross-functionally.