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The role involves providing customer support for insurance claims, assisting cyclists with inquiries, and collaborating with the CX team to enhance customer experience.

The Sales Lead will develop and execute market strategies, manage full-cycle sales, and build long-term partner relationships in German-speaking regions for Laka's insurance model.

The Claims Fulfilment Specialist manages bicycle replacements for members, coordinating with bike shops and suppliers, ensuring quick and efficient claim fulfillment while maintaining strong relationships in the cycling industry.

As a Summer Intern in Customer Success at Laka, you'll assist customers with queries, claims, and ensure a great experience while supporting cycling enthusiasts. You'll also analyze customer feedback and contribute to team projects.