The Claims Fulfilment Specialist manages bicycle replacements for members, coordinating with bike shops and suppliers, ensuring quick and efficient claim fulfillment while maintaining strong relationships in the cycling industry.

The role involves supporting customers with inquiries about Laka's products and services, assisting with claims, coordinating with third parties, and providing feedback to improve customer experience.

The Sales Lead will develop and execute market strategies, manage full-cycle sales, and build long-term partner relationships in German-speaking regions for Laka's insurance model.