As a Technical Operations Associate at Kroo Bank, you will play a critical role in ensuring operational resilience and efficiency of the platform. Responsibilities include risk management, automation, system performance enhancement, and collaboration with internal teams for continuous improvement. Key skills required include data analysis, project management, and solution-oriented problem solving.

As a Reconciliation Specialist at Kroo, you will play a key role in ensuring the accuracy and integrity of financial operations. Responsibilities include daily reconciliations, card transaction management, discrepancy investigation, chargeback monitoring, process improvement, stakeholder collaboration, customer service, operational excellence, automation, and adaptation to a startup environment.

As a Customer Support Specialist at Kroo, you will be the first point of contact for customers, providing high levels of customer service via various channels. You will handle customer complaints, identify opportunities for improvement, support vulnerable customers, and work closely with the product team. Additionally, you will mentor new joiners and contribute to the overall customer experience.