The Customer Success Manager drives customer satisfaction and revenue growth through engagement and account management across the software lifecycle. They monitor customer health and support relationships with stakeholders to ensure value and retention.

Own the full sales cycle for QAD ERP and related offerings, driving prospecting, qualification, negotiation, and closure. Expand existing accounts and acquire new logos, manage complex renewals, maintain pipeline and CRM hygiene, develop account plans, collaborate with CSMs and cross-functional pods, and engage executive stakeholders to meet revenue targets.

The Solutions Consultant manages pre-sales and resource planning activities, influences prospective customers, and provides technical support and mentorship. They must have experience in manufacturing operations and compliance, particularly in the food and beverage or packaging industry, while managing projects and remote interactions. Fluent in a second language is advantageous.