Drives new-business growth for CCaaS and customer experience solutions across enterprise and upper mid-market accounts. Responsibilities include prospecting, pipeline generation, strategic account planning, executive engagement, complex sales-cycle leadership, RFP responses, solution positioning, forecasting, contract negotiation, and quota attainment. The role collaborates with architects, consultants, delivery teams, and technology partners to sell multi-vendor technology and professional services solutions.

Design and deploy enterprise Amazon Connect contact center solutions across voice and digital channels. Build serverless AWS integrations, infrastructure-as-code deployments, contact flows, routing, IVR, WFM capabilities, reporting, and global rollout configurations. Partner with client and AWS teams on architecture, Agile delivery, technical workshops, documentation, and knowledge transfer. The role requires hands-on coding, cloud engineering, Amazon Connect implementation experience, and technical leadership across complex enterprise programs.

As a Sales Executive, you'll engage with clients, promote Microsoft offerings, and build strong customer relationships to enhance their experience.