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Owns end-to-end customer deployments, including scoping, solution design, configuration, integrations, automation, and go-live. Translates business strategy into scalable technical solutions, builds AI-powered workflows, and applies analytics to improve customer outcomes. Partners with Sales, Customer Success, and Product while serving as a trusted technical advisor and contributing to deployment frameworks and playbooks.

The Business Development Representative identifies and engages prospects through calls, email, and LinkedIn; builds relationships with Customer Success leaders; qualifies executive needs across industries and company sizes; and creates qualified pipeline for Account Executives. Success involves meeting pipeline targets, supporting discovery calls, developing trusted internal and external relationships, and progressing toward Account Executive or leadership roles.

Owns client deployment lifecycles from scoping and solution design through configuration, integrations, and go-live. Translates business strategies into scalable technical solutions, builds AI-powered workflows and automations, and uses analytics to drive customer impact. Partners with Sales, Customer Success, Product, and customers to deliver sophisticated implementations, improve deployment playbooks, and expand technical and commercial capabilities.

Own product design across complex enterprise workflows involving data, automation, AI, and permissions. Create scalable design systems and pixel-perfect, information-dense interfaces while working hands-on with Vue, Tailwind CSS, and TypeScript. Partner with product, engineering, and creative teams to elevate product quality, improve design processes, and increase shipping speed. Strong product sense, UI craft, systems thinking, and familiarity with AI coding tools are essential.

Own the end-to-end administration and reliability of Planhat CRM and the GTM systems stack. Configure workflows, automations, integrations, segmentation, routing, scoring, permissions, and enrichment tools. Maintain data quality, manage vendors and licenses, troubleshoot commercial team issues, collaborate with IT and Analytics, and document system changes. Ensure commercial systems are reliable, auditable, adopted, and aligned with GTM Operations and Strategy designs.

Lead end-to-end AI deployment engagements for enterprise customers using Planhat. Responsibilities include structuring ambiguous problems, facilitating workshops, mapping commercial workflows, designing AI and automation use cases, configuring and testing solutions, managing delivery, advising executives, driving change adoption, and partnering with Product and Engineering to improve deployment methods and platform capabilities.

Lead enterprise software implementations from kickoff through go-live, managing timelines, deliverables, and customer outcomes. Advise executives, functional leaders, and technical teams on Planhat configuration and business goals. Facilitate workshops and enablement sessions, guide change management and adoption, and collaborate with Sales, Customer Success, Product, Support, and Enablement. Contribute to implementation methodologies, templates, playbooks, and frameworks while driving measurable revenue, retention, and customer value.

Leads the EMEA technical deployment function, managing and developing Technical Deployment Specialists while owning complex customer deployments from discovery through go-live. Designs scalable deployment methodologies, playbooks, and processes; serves as a technical architect for integrations, data flows, and automation; partners with Sales, Customer Success, and Product; tracks deployment performance; resolves escalations; and improves deployment speed, quality, resource utilization, and customer satisfaction.

Design and build the company website end to end using reusable components, CMS structures, and responsive web practices. Translate commercial, product, and marketing briefs into shipped pages, maintain performance and technical health, identify and fix bugs, and QA releases. Collaborate across product, brand, marketing, SEO, and commercial teams while using AI tools to accelerate workflows. Own sections of the website from concept through measured results and ongoing improvement.

Leads the development and scaling of a high-volume outbound BDR organization. Owns pipeline creation, sales performance, recruiting, coaching, quotas, compensation frameworks, prospecting processes, CRM workflows, and reporting. Partners with Sales, Marketing, Account Executives, and Revenue Operations to improve territory coverage, lead handoff, conversion, productivity, and revenue contribution. Personally supports strategic prospecting campaigns while building repeatable playbooks and a high-accountability sales culture.