Monitor and improve business performance by standardizing reporting, developing and tracking KPIs, ensuring data accuracy, and creating dashboards and executive presentations. Analyze business drivers, identify improvement opportunities, provide actionable recommendations, support strategic initiatives, and conduct ad hoc analyses. The role collaborates with stakeholders across the organization, communicates insights to senior management, and supports data-quality initiatives while managing tight deadlines and uncertainty.

Manage and grow a portfolio of strategic clients by building relationships, meeting revenue and profitability targets, identifying expansion opportunities, analyzing performance data, preparing commercial proposals, and coordinating internal teams. The role serves as the primary client contact, resolves account issues, monitors market trends, uses Salesforce CRM, attends client meetings and industry events, and supports business development through proactive account management and stakeholder engagement.