The Customer Success Manager will nurture customer relationships, deliver proactive service, manage account issues, and ensure customer outcomes through effective communication and technical planning.

Lead enterprise client relationships to drive retention, upsell, cross-sell, and account expansion. Build account strategies, execute growth roadmaps, coordinate cross-functional teams, and meet revenue targets while acting as trusted advisor.

The Sales Engineer collaborates with Sales teams to assist customers through the sales cycle by providing strategic guidance and product knowledge, while demonstrating Validity solutions effectively.