Own and prioritise the website and app roadmap, write user stories, lead CRO and A/B testing, partner with designers and developers, track digital KPIs, and manage and develop a Digital Optimisation Associate to improve conversion and the customer digital journey.

Manage day-to-day accounts payable and receivable, own weekly payment runs, maintain audit-ready records through bank and supplier reconciliations, support teams on purchase order/payment processes, and provide responsive finance support to internal and external partners.