Manage strategic and enterprise SaaS customers throughout onboarding, implementation, adoption, retention, renewal, and expansion. Serve as a trusted advisor and escalation point, develop account plans, drive measurable ROI, identify upsell opportunities, mitigate churn risks, and collaborate with Product, Sales, Support, and Implementation teams. Maintain customer success records in Planhat, contribute to process improvements, mentor peers, and support departmental goals.

Provides software implementation consultancy for Enable customers, including requirements analysis, solution and configuration design, customization, integration, testing, training, documentation, troubleshooting, and production support. Acts as the liaison between customers and technical teams across implementation and support projects. Requires ERP implementation experience, business analysis skills, ERP functional certification, and knowledge of finance, accounting, supply chain, manufacturing, trade spend, and order-to-cash or procure-to-pay processes.