Own post-sale relationships with strategic enterprise accounts, serving as an executive-level trusted advisor. Lead onboarding, value realization, stakeholder engagement, renewals, expansions, and commercial negotiations while coordinating complex cross-functional programs. Build success plans, drive adoption and retention, identify growth opportunities, represent customer feedback internally, and develop customer advocacy. The role requires strong enterprise navigation, commercial acumen, data-driven decision-making, executive presence, and at least 50% travel to UK and international customer sites.

Contribute to product vision by designing metrics, conducting experiments, productionizing data workflows, and collaborating across teams to leverage customer insights effectively.