The Customer Success Director manages strategic relationships with clients, ensuring product adoption and achieving their business goals through tailored strategies, communication, and advocacy.

The role involves researching markets, building a lead pipeline, nurturing client relationships, qualifying leads, and achieving sales targets. You'll collaborate with Account Executives and represent the company at events.

The Research Analyst will analyze social media and digital data to drive insights for client strategies, build presentations, and connect trends with performance data. They will work collaboratively on research projects while focusing on actionable narratives from data.