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Leads business operations for Sedgwick’s Aviation Claims practice, supporting senior leadership, team performance, working capital, billing, budgeting, stakeholder relationships, business development, marketing, and client events. The role drives operational excellence, process improvement, commercial performance, and day-to-day practice management while collaborating with loss adjusters, finance, clients, brokers, and internal teams.

Manage and support Building Consultants handling subsidence claims, provide technical guidance on complex cases, mentor and upskill colleagues, oversee quality and reserving accuracy, resolve complaints, conduct audits, and engage with clients to deliver excellent service and meet revenue targets.

Conduct desktop investigations into suspected fraud across commercial insurance claims, including property, theft, fire, liability, and business interruption. Manage caseloads, interpret policy coverage, analyze financial and documentary evidence, interview stakeholders, validate losses, negotiate settlements, and produce evidence-based reports. Ensure compliance with FCA principles, GDPR, internal governance, and service-level expectations while supporting insurer decision-making.

Provides administrative, reporting, billing, data reconciliation, workload management, and operational support for Sedgwick’s third-party administration division. Responsibilities include preparing management reports, monitoring work-in-progress and invoices, coordinating tasks, responding to client and claimant enquiries, supporting claims input, maintaining data accuracy, assisting payment authorisations, and training colleagues on systems and processes.

Leads and develops a team of Desktop Motor Engineers handling vehicle damage assessments, repair methodologies, total-loss decisions, and insurance claims. Manages workflow, workload allocation, service-level targets, quality audits, client escalations, compliance, technical guidance, and continuous improvement. Requires substantial motor engineering and claims experience, leadership capability, vehicle repair expertise, estimating-platform experience, and ATA accreditation or progression toward it.

Design structural repair solutions for buildings damaged by fire, flooding, and subsidence. Responsibilities include designing and specifying sub-structure schemes, producing CAD drawings, obtaining permissions, supporting sustainable and net-zero repair approaches, monitoring site work, engaging senior stakeholders, and training colleagues. The role primarily supports listed and historic buildings and requires strong communication, organization, technical judgment, and customer service skills.

Manage a portfolio of domestic and commercial subsidence claims from first contact to conclusion, make technical decisions after training/licensing, produce client reports, maintain reserves, liaise with suppliers, and deliver high-quality customer service while working hybrid across the UK.

Conduct motor, employers' liability and public liability claims investigations across the UK. Gather and preserve evidence, obtain witness statements (CPR-compliant), interview parties, identify fraud indicators, produce detailed investigation reports, and manage cases from instruction to conclusion within service levels.