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Supports Cloud FinOps delivery for small and mid-tier customers by analyzing cloud spending, identifying optimization opportunities, assisting with forecasting and budgeting, developing governance frameworks, and preparing reports and dashboards. The role also supports sales proposals, customer education, stakeholder engagement, and continuous improvement of FinOps services across AWS, Azure, and Google Cloud environments.

Manage a portfolio of direct and indirect suppliers across the full lifecycle: negotiate contracts, run RFPs, lead performance reviews and improvement plans, ensure compliance, align supplier strategies with business objectives, and maintain supplier documentation while improving team processes.

Supports Customer Success operations through data consolidation, segmentation, dashboards, reporting, data hygiene, operational cadence, and structured handoffs. Monitors Cisco Enterprise Agreement consumption against entitlement, tracks incentives and deal registrations, and supports renewal readiness. Provides analytical and operational insight to Customer Success, EA, and Renewals teams while improving scalability, audit readiness, and data-led customer engagement.

Designs and presents cybersecurity solutions for customer opportunities, including discovery, solution architecture, proposals, RFP responses, TCO models, business cases, HLDs, and statements of work. Partners with sales, delivery, managed services, vendors, and customers; supports upselling, project handoffs, escalations, repeatable offerings, sales enablement, and customer retention. Maintains security expertise, certifications, and knowledge across identity, network, operations, data, AI, advisory, and managed security services.

Lead and develop the Software Sales strategy and team at CDW, driving performance, growth, and alignment with business objectives while fostering innovation and collaboration.