Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
CDW is looking for a commercially minded Supplier Manager to support the continued growth of our Services business. This is a strategic role focused on developing and managing relationships with key technology, managed services and professional services suppliers to maximise value, performance and long-term partnership success.
Working closely with internal stakeholders and supplier partners, you will be responsible for ensuring suppliers deliver against expectations, driving governance and performance improvements, managing commercial discussions, and helping shape supplier strategy across a growing services portfolio. You will play a key role in strengthening supplier partnerships, driving operational and commercial value, and ensuring our supplier ecosystem supports the continued evolution of CDW's Services business.
This role would suit someone who enjoys building strategic partnerships, influencing senior stakeholders, driving supplier performance and creating tangible business value through strong supplier engagement and governance.
What You Will Do- Own and develop relationships with a portfolio of strategic technology, managed services and professional services suppliers.
- Lead supplier governance activities including Quarterly Business Reviews (QBRs), service reviews, performance discussions and executive governance meetings.
- Monitor and improve supplier performance against agreed KPIs, SLAs and contractual commitments.
- Drive value realisation initiatives, ensuring CDW maximises both commercial and operational benefits from supplier partnerships.
- Proactively identify risks, service issues and improvement opportunities within the supplier landscape.
- Act as the primary escalation point for supplier performance, service delivery and relationship concerns.
- Support supplier strategy development, supplier segmentation and long-term relationship planning.
- Partner with stakeholders across Services, Procurement, Sales, Finance and Operations to align supplier capabilities with business objectives.
- Lead commercial discussions including contract renewals, supplier negotiations, performance improvement plans and service optimisation initiatives.
- Build strong relationships with both internal stakeholders and supplier leadership teams.
- Develop governance frameworks, scorecards, reporting and performance metrics to improve supplier visibility and accountability.
- Support supplier onboarding, transitions and ongoing service delivery management.
- Previous experience in a Supplier Manager, Supplier Relationship Manager, Vendor Manager, Supplier Engagement Manager or similar strategic supplier-focused role.
- Proven experience managing technology, managed services, professional services, outsourcing or cloud service providers.
- Strong understanding of Supplier Relationship Management (SRM) principles and supplier governance best practice.
- Experience leading QBRs, service reviews, governance forums and performance management programmes.
- Demonstrated success managing suppliers against KPIs, SLAs, contractual obligations and business outcomes.
- Strong commercial acumen, with experience negotiating contracts, renewals and supplier improvements whilst driving measurable value.
- Experience influencing senior stakeholders and building trusted relationships both internally and externally.
- Ability to challenge constructively, manage escalations and drive resolution of commercial or operational issues.
- Strong analytical skills with the ability to interpret supplier performance data and identify opportunities for improvement.
- Experience working with suppliers across areas such as managed services, professional services, cybersecurity, cloud, infrastructure, data centre, modern workplace or wider technology services environments.
- Understanding of supplier risk management, operational resilience, business continuity and service continuity planning.
- Ability to operate proactively and strategically, focusing on long-term partnership development rather than day-to-day supplier administration alone.
- Experience within a technology, IT services, MSP, reseller, vendor or wider channel environment would be highly advantageous.
CDW is committed to being an AI-fluent organization
As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW London, England Office
One New Change, London, United Kingdom, EC4M 9AF
