Jobs at CDW

Manage a portfolio of mid-tier Cisco customer accounts through proactive engagement, success planning, adoption, risk management, and renewal readiness. Develop KPI-based success plans, conduct business reviews, monitor usage and consumption, identify risks, accelerate value realization, and partner with Sales and Renewals on expansion and renewals. The role also contributes customer insights to improve scalable customer success processes, standards, and tooling.

Supports Cloud FinOps delivery for small and mid-tier customers by analyzing cloud spending, identifying optimization opportunities, assisting with forecasting and budgeting, developing governance frameworks, and preparing reports and dashboards. The role also supports sales proposals, customer education, stakeholder engagement, and continuous improvement of FinOps services across AWS, Azure, and Google Cloud environments.

Manage a portfolio of direct and indirect suppliers across the full lifecycle: negotiate contracts, run RFPs, lead performance reviews and improvement plans, ensure compliance, align supplier strategies with business objectives, and maintain supplier documentation while improving team processes.

Supports Customer Success operations through data consolidation, segmentation, dashboards, reporting, data hygiene, operational cadence, and structured handoffs. Monitors Cisco Enterprise Agreement consumption against entitlement, tracks incentives and deal registrations, and supports renewal readiness. Provides analytical and operational insight to Customer Success, EA, and Renewals teams while improving scalability, audit readiness, and data-led customer engagement.

Manage strategic cybersecurity and data protection vendor partnerships to drive revenue, profitability, and market awareness. Develop partner-led go-to-market strategies, business plans, and commercial programs; identify growth opportunities; enable sales and presales teams; maintain executive-level relationships; manage accreditations; and track revenue, profitability, and strategic KPIs across partner portfolios.

Supports global HR strategy execution across UK&I by managing HR transformation projects, plans, budgets, governance, risks, stakeholder communications, and change adoption. The role partners with senior leaders and cross-functional teams, uses data and analytics to improve HR services, and helps implement AI, self-service tools, and modern people processes.

Designs and presents cybersecurity solutions for customer opportunities, including discovery, solution architecture, proposals, RFP responses, TCO models, business cases, HLDs, and statements of work. Partners with sales, delivery, managed services, vendors, and customers; supports upselling, project handoffs, escalations, repeatable offerings, sales enablement, and customer retention. Maintains security expertise, certifications, and knowledge across identity, network, operations, data, AI, advisory, and managed security services.

Supports total reward strategy across UK and international businesses by analyzing compensation, benefits, incentives, and recognition programs. Owns Workday reward reporting, data quality, configuration, and process improvements. Produces dashboards and insights, supports annual reward cycles, benchmarking, job architecture, incentive modeling, and benefits optimization. Partners with HR, Finance, and business leaders to improve processes, communicate recommendations, and deliver reward projects.

Designs and delivers sales enablement programs that improve seller capability, AI-first selling, tool adoption, pipeline generation, win rates, and productivity. Responsibilities include diagnosing training needs, creating scalable content and playbooks, delivering role-specific capability programs, developing sales-manager coaching, analyzing enablement impact, and aligning Sales, Marketing, Services, IT, Operations, and vendors with go-to-market priorities.

Provide second-line technical support for complex network and platform incidents. Diagnose logs, audit rules, perform upgrades and patches, manage configuration changes, and collaborate with third-line teams and vendors. Support Cisco, firewall, load-balancing, cloud, and networking technologies; document incidents, implement approved changes, assist transitions, maintain certifications, and provide remote support during rotating 12-hour night shifts.

Owns solution architecture for complex secure networking opportunities in a senior presales capacity. Leads customer discovery, high-level design, proposals, pricing support, vendor strategy, and services integration across enterprise, data center, WAN, campus, cloud, and security environments. Presents to stakeholders, aligns technical solutions with business and commercial outcomes, supports pipeline growth, and transitions designs to delivery teams. Requires extensive networking architecture experience, strong customer engagement skills, multi-vendor expertise, and familiarity with automation, cloud networking, observability, and Zero Trust.

Manages corporate and international collections operations, cash targets, aged debt reduction, credit-control processes, ledger accuracy, reporting, forecasting, and month-end activities. Leads direct reports through coaching, performance management, meetings, and development. Partners with sales and internal stakeholders, manages escalations and disputes, oversees GETPAID usage, supports process improvements, and refers default payments for litigation.

Leads the design, development, and support of enterprise data platforms and pipelines. Ingests, cleanses, models, and documents data from diverse sources into governed Kimball datasets for BI, machine learning, and AI. Oversees data engineers, ensures pipeline reliability and quality, applies DevOps and CI/CD practices, performs data analysis, and collaborates with stakeholders on requirements, governance, GDPR compliance, and continuous process improvement.

As a Solutions Sales Specialist, you'll engage proactively with customers, lead sales discussions, prepare proposals, negotiate deals, and meet sales targets, all while being the Secure Networking expert for clients.

Lead and develop the Software Sales strategy and team at CDW, driving performance, growth, and alignment with business objectives while fostering innovation and collaboration.