Jobs at CDW

Provides second-line IT support across end-user services, infrastructure, business applications, financial systems, and production platforms. Responsibilities include incident ownership, monitoring, batch-process support, troubleshooting, asset and endpoint management, device deployment, root-cause analysis, documentation, and continuous service improvement. The role operates on a 7 a.m. to 7 p.m. shift rota with out-of-hours support and requires collaboration with technical teams, business users, and vendors.

Lead CDW’s go-to-market strategy for Data and AI solutions by developing customer propositions, integrated campaigns, market messaging, and content. Collaborate with sales, services, technology, and partner marketing teams to generate demand, grow pipeline, and strengthen customer engagement. Define audiences and campaign strategies using customer and market insights, manage multiple stakeholders and timelines, and measure campaign performance to optimize outcomes. Champion responsible AI adoption and AI fluency across the organization.

Manage professional services resource requests from triage through completion. Coordinate internal and third-party resources based on skills, availability, and location; maintain Salesforce cases, schedules, documentation, sales order validation, utilization data, and reports. Communicate with sales, billing, support teams, suppliers, and customers while ensuring process compliance, accuracy, and timely issue resolution.

Drives end-to-end sales of secure networking solutions and professional services. Builds pipeline, engages strategic technology decision-makers, qualifies opportunities, presents proposals, handles objections, negotiates, and closes deals. Partners with account managers, sales teams, solution architects, and business development managers to identify opportunities and deliver tailored solutions. Serves as the secure networking subject matter expert while achieving revenue targets, forecasting sales, developing customer relationships, and tracking industry trends.

Lead CDW’s UK&I social impact strategy, philanthropy, volunteer, donation, work experience, and charity partnership programs. Manage project plans, governance, budgets, stakeholder relationships, communications, impact measurement, and ROI reporting. Align initiatives with business and sustainability strategies, collaborate across global and local teams, support executive decision-making, and build engagement among coworkers and external partners. The role requires CSR knowledge, strong project management, communication, influencing, organizational, and data-reporting skills.

Owns the full sales cycle for Data and AI solutions, from customer discovery and data-readiness assessments through proposals, negotiation, and close. Develops pipeline, sells modern data platforms, governance, analytics, cloud, and applied AI services, and builds relationships with strategic technology decision-makers and Microsoft partners. Translates technical capabilities into business outcomes, supports bids and tenders, forecasts accurately, and drives follow-on transformation and AI adoption.

Provide second-line technical support for complex network and platform incidents. Diagnose logs, audit rules, perform upgrades and patches, manage configuration changes, and collaborate with third-line teams and vendors. Support Cisco, firewall, load-balancing, cloud, and networking technologies; document incidents, implement approved changes, assist transitions, maintain certifications, and provide remote support during rotating 12-hour night shifts.

Designs and delivers complex technical implementation projects for clients, supporting Sales and Solutions teams with technical expertise. Responsibilities include architecture and low-level design, statements of work, project workshops, proof-of-concept development, testing documentation, customer presentations, mentoring, technical escalation, and project delivery within scope, quality, schedule, and budget. The consultant also maintains certifications, improves technical standards, and collaborates with customers and internal stakeholders.

Drives revenue and gross-profit growth for Dell Modern Workspace solutions. Engages customers, qualifies opportunities, develops proposals, leads pitches and commercial sales cycles, and achieves targets. Builds relationships with account managers, customers, partners, and internal specialists; identifies opportunities, manages pipelines and CRM hygiene, supports bids, forecasts sales, and serves as the Dell Modern Workspace subject matter expert. Requires consultative selling, stakeholder management, proposal development, and knowledge of IT decision-makers and structured sales processes.

Lead UK&I employee relations strategy, governance, and complex case resolution, including disciplinary, grievance, absence, redundancy, TUPE, and employment tribunal matters. Advise senior leaders, manage ER risks, oversee reporting and analytics, ensure employment-law compliance, facilitate mediation, and lead process improvements. Manage and develop a team of approximately four HR generalists while partnering with global HR teams and delivering manager training.

Leads the Modern Workspace go-to-market team, including direct and virtual cross-functional teams, to achieve sales growth and performance targets. Responsibilities include developing strategy, managing financial and operational metrics, mentoring employees, monitoring KPIs, identifying market opportunities, fostering collaboration across technology and services teams, ensuring compliance, and improving customer satisfaction and long-term relationships.

Provide end-to-end employee relations advice and case management across disciplinary, grievance, absence, performance, redundancy, TUPE, and other employment matters. Ensure legally compliant, fair, and consistent outcomes; coach managers; support investigations, hearings, change initiatives, reporting, and process improvements. Collaborate with HR, Payroll, Legal, and business stakeholders while maintaining accurate documentation and meeting service-level requirements.

Quotes Microsoft licensing anniversaries and renewals, manages renewal pipelines and forecasts, supports Microsoft-related queries, and coordinates with partner managers, sales, and operations teams. The role uses Microsoft portals to verify information, meets quoting and service-level targets, maintains accurate forecasts, and supports contract completion. Candidates should have Microsoft reseller, licensing, or distribution experience, familiarity with public-sector frameworks, Microsoft licensing programs, and relevant Microsoft accreditations.

Leads high-performance computing and accelerated compute solution architecture for research, education, life sciences, public sector, and sovereign customers. Profiles workloads, designs compute, networking, storage, software, facilities, and hosting solutions, validates vendor architectures, conducts benchmarks, develops cost models, supports tenders, and presents technical proposals. The role combines customer-facing presales consulting, HPC technical authority, workload sizing, data-center readiness, secure research environments, cloud and colocation models, and commercial solution development.

Designs and delivers technical implementation services for clients across varied technologies. Acts as a subject matter expert, mentor, and escalation point; creates technical designs, documentation, statements of work, proof-of-concepts, and test scenarios. Collaborates with sales, project teams, customers, and technical stakeholders, leads design workshops, supports project delivery within scope and budget, and provides technical guidance to improve solutions, standards, and processes.

Leads full-cycle sales of Data and AI solutions, including data readiness assessments, modern data platforms, governance, analytics, and applied AI. Builds pipeline, develops customer relationships, manages proposals and negotiations, closes deals, and achieves revenue targets. Partners with Microsoft and other vendors, account teams, solution architects, and delivery teams to create transformation roadmaps and co-sell opportunities. Serves as a Data and AI subject matter expert while translating technical concepts into commercial value for strategic UK customers.

Leads customer-facing AI solution architecture, pre-sales engagements, use-case development, technical demonstrations, and end-to-end design of AI platforms, data pipelines, machine learning systems, and MLOps environments. Acts as an AI subject-matter expert connecting customers, sales teams, partners, and technical architects while supporting offering development, sales enablement, thought leadership, and team development.

Leads CDW’s UK Data & AI Solution Sales business, defining strategy, scaling data-readiness and AI propositions, growing revenue and profit, and managing customer, vendor, and partner relationships. The role oversees teams spanning data platforms, engineering, governance, analytics, and applied AI; develops go-to-market plans; ensures responsible, compliant solution selling; builds Microsoft and strategic vendor alliances; and drives talent development, forecasting, operational standards, and customer outcomes.

Leads pre-sales design of modern enterprise data platforms, including lakehouse, warehouse, federated, and data-product architectures. Advises customers on data strategy, legacy estate modernization, integration, governance, semantic layers, security, observability, FinOps, and AI-ready data. Leads discovery workshops, demonstrations, proofs of value, proposals, RFP responses, TCO and ROI modeling, partner engagement, and technical handoffs. Develops reusable reference architectures and go-to-market offerings while mentoring colleagues and maintaining platform expertise.

Leads UK and international trade compliance across export controls, sanctions, customs, licensing, classification, screening, audits, and regulatory engagement. Manages regional analysts, oversees policies and controls, advises business stakeholders, monitors regulatory changes, delivers training, and drives technology-enabled process improvements across EMEA and APAC.