Jobs at CDW

Supports global HR strategy execution across UK&I by managing HR transformation projects, plans, budgets, governance, risks, stakeholder communications, and change adoption. The role partners with senior leaders and cross-functional teams, uses data and analytics to improve HR services, and helps implement AI, self-service tools, and modern people processes.

Quotes Microsoft licensing anniversaries and renewals, manages renewal pipelines and forecasts, supports Microsoft-related queries, and coordinates with partner managers, sales, and operations teams. The role uses Microsoft portals to verify information, meets quoting and service-level targets, maintains accurate forecasts, and supports contract completion. Candidates should have Microsoft reseller, licensing, or distribution experience, familiarity with public-sector frameworks, Microsoft licensing programs, and relevant Microsoft accreditations.

Develops and executes partner marketing strategies and multi-channel campaigns for global technology vendors. Manages partner funding, campaign planning, demand generation, performance reporting, ROI analysis, and funding claims. Builds relationships with vendor partners, sales teams, creative and digital specialists, and external agencies to drive pipeline, revenue growth, and market expansion.

Leads high-performance computing and accelerated compute solution architecture for research, education, life sciences, public sector, and sovereign customers. Profiles workloads, designs compute, networking, storage, software, facilities, and hosting solutions, validates vendor architectures, conducts benchmarks, develops cost models, supports tenders, and presents technical proposals. The role combines customer-facing presales consulting, HPC technical authority, workload sizing, data-center readiness, secure research environments, cloud and colocation models, and commercial solution development.

Designs and delivers technical implementation services for clients across varied technologies. Acts as a subject matter expert, mentor, and escalation point; creates technical designs, documentation, statements of work, proof-of-concepts, and test scenarios. Collaborates with sales, project teams, customers, and technical stakeholders, leads design workshops, supports project delivery within scope and budget, and provides technical guidance to improve solutions, standards, and processes.

Manages managed-services delivery across assigned customers, overseeing contractual governance, SLAs, financial performance, ITSM processes, reporting, escalations, and continuous improvement. Builds customer relationships, coordinates internal technical and commercial teams, manages service risks and incidents, and identifies optimization and growth opportunities. The role ensures service quality, profitability, customer satisfaction, retention, and renewal readiness while promoting responsible AI adoption.

Manages Professional Services opportunities from request through completion, coordinating internal and third-party resources based on skills, availability, and location. Maintains Salesforce cases, scheduling systems, Statements of Work, sales-order validation, utilization data, forecasts, and reporting accuracy. Communicates with sales, billing, support teams, and suppliers while ensuring procedural compliance, strong service, and at least 95% monthly accuracy.

Supports financial planning, forecasting, and revenue-to-gross-profit FP&A processes across UK and international operations. Produces month-end analysis, business reviews, performance insights, pipeline analysis, and strategic planning materials. Identifies risks and opportunities for senior stakeholders, improves reporting consistency and automation, supports competitor analysis, and partners with Finance and Sales leaders to improve forecast accuracy and standardize planning tools.

Leads full-cycle sales of Data and AI solutions, including data readiness assessments, modern data platforms, governance, analytics, and applied AI. Builds pipeline, develops customer relationships, manages proposals and negotiations, closes deals, and achieves revenue targets. Partners with Microsoft and other vendors, account teams, solution architects, and delivery teams to create transformation roadmaps and co-sell opportunities. Serves as a Data and AI subject matter expert while translating technical concepts into commercial value for strategic UK customers.

Leads customer-facing AI solution architecture, pre-sales engagements, use-case development, technical demonstrations, and end-to-end design of AI platforms, data pipelines, machine learning systems, and MLOps environments. Acts as an AI subject-matter expert connecting customers, sales teams, partners, and technical architects while supporting offering development, sales enablement, thought leadership, and team development.

Leads CDW’s UK Data & AI Solution Sales business, defining strategy, scaling data-readiness and AI propositions, growing revenue and profit, and managing customer, vendor, and partner relationships. The role oversees teams spanning data platforms, engineering, governance, analytics, and applied AI; develops go-to-market plans; ensures responsible, compliant solution selling; builds Microsoft and strategic vendor alliances; and drives talent development, forecasting, operational standards, and customer outcomes.

Designs and delivers sales enablement programs that improve seller capability, AI-first selling, tool adoption, pipeline generation, win rates, and productivity. Responsibilities include diagnosing training needs, creating scalable content and playbooks, delivering role-specific capability programs, developing sales-manager coaching, analyzing enablement impact, and aligning Sales, Marketing, Services, IT, Operations, and vendors with go-to-market priorities.

Leads pre-sales design of modern enterprise data platforms, including lakehouse, warehouse, federated, and data-product architectures. Advises customers on data strategy, legacy estate modernization, integration, governance, semantic layers, security, observability, FinOps, and AI-ready data. Leads discovery workshops, demonstrations, proofs of value, proposals, RFP responses, TCO and ROI modeling, partner engagement, and technical handoffs. Develops reusable reference architectures and go-to-market offerings while mentoring colleagues and maintaining platform expertise.

Provides second-line remote network support, diagnosing and resolving escalated incidents across Cisco, firewall, load-balancing, cloud, and switching environments. Responsibilities include log monitoring, configuration changes, software upgrades, backups, change management, vendor coordination, customer transitions, and collaboration with third-line teams. The role also supports service desk engineers, maintains technical accreditations, contributes to knowledge sharing, and works within SLA, incident, problem, and ITIL processes.

Manages commercial, contractual, and operational governance for managed services customers. Oversees service performance, ITSM processes, reporting, financial controls, escalations, customer relationships, cross-functional coordination, and continuous improvement. Ensures delivery meets contractual obligations, SLAs, quality standards, and customer business outcomes while identifying service risks, optimization opportunities, and growth possibilities.

Leads UK and international trade compliance across export controls, sanctions, customs, licensing, classification, screening, audits, and regulatory engagement. Manages regional analysts, oversees policies and controls, advises business stakeholders, monitors regulatory changes, delivers training, and drives technology-enabled process improvements across EMEA and APAC.

Supports Cloud FinOps delivery for small and mid-tier customers by analyzing cloud spending, identifying optimization opportunities, assisting with forecasting and budgeting, developing governance frameworks, and preparing reports and dashboards. The role also supports sales proposals, customer education, stakeholder engagement, and continuous improvement of FinOps services across AWS, Azure, and Google Cloud environments.

Manage a portfolio of direct and indirect suppliers across the full lifecycle: negotiate contracts, run RFPs, lead performance reviews and improvement plans, ensure compliance, align supplier strategies with business objectives, and maintain supplier documentation while improving team processes.

Supports Customer Success operations through data consolidation, segmentation, dashboards, reporting, data hygiene, operational cadence, and structured handoffs. Monitors Cisco Enterprise Agreement consumption against entitlement, tracks incentives and deal registrations, and supports renewal readiness. Provides analytical and operational insight to Customer Success, EA, and Renewals teams while improving scalability, audit readiness, and data-led customer engagement.

Manage strategic cybersecurity and data protection vendor partnerships to drive revenue, profitability, and market awareness. Develop partner-led go-to-market strategies, business plans, and commercial programs; identify growth opportunities; enable sales and presales teams; maintain executive-level relationships; manage accreditations; and track revenue, profitability, and strategic KPIs across partner portfolios.