Teams at CDW

Provides second-line IT support across end-user services, infrastructure, business applications, financial systems, and production platforms. Responsibilities include incident ownership, monitoring, batch-process support, troubleshooting, asset and endpoint management, device deployment, root-cause analysis, documentation, and continuous service improvement. The role operates on a 7 a.m. to 7 p.m. shift rota with out-of-hours support and requires collaboration with technical teams, business users, and vendors.

Lead CDW’s go-to-market strategy for Data and AI solutions by developing customer propositions, integrated campaigns, market messaging, and content. Collaborate with sales, services, technology, and partner marketing teams to generate demand, grow pipeline, and strengthen customer engagement. Define audiences and campaign strategies using customer and market insights, manage multiple stakeholders and timelines, and measure campaign performance to optimize outcomes. Champion responsible AI adoption and AI fluency across the organization.

Manage professional services resource requests from triage through completion. Coordinate internal and third-party resources based on skills, availability, and location; maintain Salesforce cases, schedules, documentation, sales order validation, utilization data, and reports. Communicate with sales, billing, support teams, suppliers, and customers while ensuring process compliance, accuracy, and timely issue resolution.