Provides first-line support for council services through multiple communication channels. Responsibilities include handling customer enquiries, giving accurate information and solutions, maintaining customer records, and collaborating with internal teams to resolve complex issues. The role requires strong communication, interpersonal, problem-solving, and customer service skills, along with the ability to remain calm under pressure.

Provide administrative support for a Housing Allocation Team by responding to customer enquiries, maintaining accurate records, processing housing applications, and supporting efficient housing service delivery. The role involves working with tenants, housing applicants, partner agencies, and colleagues while providing strong customer service. Candidates should be organized, confident communicators, comfortable using Microsoft Office and IT systems, and able to work independently and collaboratively.