Provides first-line support for council services through multiple communication channels. Responsibilities include handling customer enquiries, giving accurate information and solutions, maintaining customer records, and collaborating with internal teams to resolve complex issues. The role requires strong communication, interpersonal, problem-solving, and customer service skills, along with the ability to remain calm under pressure.
Closing Date: 18th November 2026
Contract Type: Temporary for 6 months
Salary: £29,361 - £30,912
Hours: 35 per week
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!
About the Role
As a Customer Service Adviser, you’ll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it’s resolving an issue, offering guidance, or simply making someone’s day a little easier, your role is all about putting the customer first.
What You’ll Do
- Handle customer enquiries using a variety of media channels
- Provide clear, accurate information and solutions
- Maintain detailed and up-to-date customer records
- Collaborate with internal teams to resolve complex issues
- Contribute to a positive working environment
What We’re Looking For
- Excellent communication and interpersonal skills
- A genuine passion for helping people
- Strong problem-solving abilities
- Ability to stay calm under pressure
- Previous customer service experience is essential
What We Offer
- Comprehensive training and ongoing support
- Opportunities for career progression
- A friendly and inclusive team environment
- Flexible working options
- Employee discounts and wellbeing initiatives
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
Job Description
Additional Salary Information
Stirling Information
The Benefits
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
- Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
- Biennial incremental progression until top of your payscale is reached
- Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
- Up to 6 months full sick pay and 6 months half pay dependent on length of service
- Carers Leave
- Up to 4 weeks paid Paternity Leave
- Access to Health & Wellbeing support
- Ongoing opportunities for Learning & Development
- Cycle to Work Scheme
- Lift share Scheme
- Car Lease Scheme
- Technology Benefit Scheme
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