Top Tech Jobs & Startup Jobs in London

Leads workforce planning for in-house and outsourced customer contact centres, including demand forecasting, capacity planning, recruitment and training plans, scheduling, shrinkage management, and real-time resource adjustments. Monitors service levels, productivity, adherence, and forecast accuracy while coordinating operational activity planning and business continuity. Provides data-driven insights, challenges assumptions, manages stakeholders and third-party partners, and drives continuous improvement in workforce management processes.

Supports regional learning leaders by coordinating development programmes, customer assistant inductions, onboarding, compliance learning, and upskilling sessions. Delivers welcoming learning experiences, facilitates business sessions, maintains academy facilities, manages learning capacity digitally, supports stakeholder relationships, and contributes to continuous improvement. Requires strong retail, product, digital, communication, and presentation capabilities.

Lead end-to-end delivery of network upgrades and infrastructure changes across distribution centres. Coordinate technology programmes, suppliers, engineering, architecture, logistics, deployment schedules, dependencies, governance, risks, and transition activities while minimizing disruption to operations.