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Provide technical support for a software product by diagnosing user issues, investigating complex bugs, querying production data, and escalating root causes to Engineering. Manage Zendesk workflows, improve support processes, maintain documentation, and collaborate with Customer Success, engineers, end-users, and clients. The role also involves reading TypeScript, understanding logs, running diagnostics, writing scripts, and supporting database troubleshooting and migrations.

Generate and qualify outbound pipeline across upper mid-market and small enterprise accounts. Conduct strategic cold calling, emailing, and LinkedIn outreach; research accounts, map buying groups, engage senior stakeholders, qualify leads, and progress deals with account executives. Partner with Marketing and Partnerships on campaigns and events, while using HubSpot, Outreach, Sales Navigator, and GTM automation to improve targeting and sequencing.

Build and own Zinc’s sales enablement function, including AE onboarding, ramp strategy, playbooks, coaching, certification, sales content, tooling, needs assessments, and performance reporting. Partner with Sales, Product, Marketing, RevOps, and GTM Engineering to improve rep consistency, quota attainment, ramp time, win rates, conversion, and sales velocity across the customer lifecycle.

Lead design and delivery of scalable full-stack features, influence system architecture, maintain and optimize cloud systems, guide and mentor engineers, drive product-focused technical decisions, and ensure high quality through testing and CI/CD practices.

The Senior Account Executive will manage the full sales cycle, build and manage pipelines, engage with prospects, lead demos, maintain CRM hygiene, and collaborate with teams to drive growth and success.

As a Senior Full Stack Engineer, you'll design scalable solutions, influence system architecture, mentor engineers, and maintain high-performance systems while collaborating closely with teams.