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QuantumLoopAi

Customer Support and Product Specialist

Reposted 26 Days AgoSaved
In-Office
London, Greater London, England, GBR
Mid level
Mid level
Healthtech
Provide first-line support to GP practices using EMMA, manage tickets and incidents, investigate and QA call recordings and logs, escalate technical or safety issues to Engineering, analyse trends and customer feedback to inform product improvements, and maintain support operations and documentation in line with NHS compliance.
Top Skills: APIsCloud-Based PlatformsCRMEmmaSaaSTelephonyTicketing SystemsVideo Calls
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