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The Engagement Associate will support the Engagement Management team by helping address customer needs, driving adoption, and facilitating strategic initiatives through customer engagement and collaboration with internal teams.

Own the customer journey for 25–35 enterprise accounts, from onboarding and implementation through measurable outcomes. Serve as a strategic advisor, conduct business reviews, manage stakeholders, identify risks, and drive platform adoption. Develop expertise in AI search and large language models while partnering with Sales, Account Management, Product, and Engineering to resolve challenges and align customer value with commercial goals.

Manage a portfolio of 45–55 mid-market customers, owning onboarding, implementation, adoption, engagement, and measurable business outcomes. Serve as a trusted advisor on AI search strategy, develop customer success plans, and deliver presentations and demonstrations. Collaborate with Account Management, Sales, Product, and Engineering to resolve challenges, mitigate customer risk, and align value delivery with commercial goals.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Partner with Sales, Product, and Engineering to deliver scaled, tech-touch customer success for SMBs. Own onboarding, automation, and full customer journeys to drive adoption and measurable business outcomes while collaborating to resolve technical challenges and align value delivery with commercial goals.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

Lead and develop a team of Engagement Managers to drive implementation, adoption, retention, and expansion across scaled SMB and mid-market accounts. Build and evolve playbooks, automation, health scoring, and lifecycle motions; partner with Product, Engineering, and Data to prioritize roadmap and tooling. Own team metrics, recruit and coach talent, and ensure scalable, measurable customer outcomes using both human and automated touchpoints.

As Manager of Enterprise Sales, you'll lead the sales team, manage complex deal cycles, mentor Account Executives, and collaborate across departments to drive revenue growth.

As a Solutions Consultant, you'll bridge sales, product, and customer success, guiding enterprise clients in leveraging Profound's AI platform to meet their needs through solution design, demos, and strategy.

Lead and develop a team of Enterprise Account Managers to drive renewal and expansion revenue, ensuring long-term customer growth through strategic partnerships and disciplined pipeline management.