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The Customer Success Lead will onboard and support customers in adopting Luma's AI platform, enhancing their workflows, and acting as a liaison between customers and product teams.

As Strategic Customer Success - EMEA, manage enterprise accounts, driving growth and adoption of the platform through relationship building and data insights.

Embed with customers to define problems, build and ship production systems on Luma's APIs and models, maintain deployed solutions, and surface productizable patterns to R&D and platform teams. Work across the full stack and own projects end-to-end.

Work across modeling, data, systems, and evaluation to make video foundation models expressive, controllable, and personalized. Build adaptation and personalization pipelines, define end-user quality metrics and evaluations, and collaborate with product and design to deploy production-ready model variants for creative partners.

Build the Forward Deployed Creative function: partner with brands and agencies, prototype AI-accelerated production workflows, create high-craft content with Dream Machine, consult on creative strategy, and evangelize generative video while shaping product and partner playbooks.

Build the Forward Deployed Creative function by partnering with brands and agencies to prototype AI-accelerated production workflows, create high-craft content using Dream Machine, consult on creative and business opportunities, evangelize generative video, and feed real-world insights back into Product, Partnerships, and Sales.