Provides administrative and operational support to global sales teams by maintaining CRM customer data, tracking exception discounts, preparing sales documents, responding to account inquiries, and assisting sales leadership. Collaborates with Inside Sales, Customer Service, and IT, supports channel partner reviews, and contributes to special projects. The role requires strong organization, customer service, communication, multitasking, and fluency in French and English.

Provide dedicated technical support to enterprise clients across EMEA, troubleshoot complex security-platform issues, conduct system audits and health checks, train end users, and collaborate with R&D. The role includes occasional European travel for on-site missions and focuses on building long-term client relationships and improving system performance.