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The Marketing Operations Manager will lead GTM efforts for Loyverse Pay, focusing on market understanding, product adoption, roadmap influence, and cross-functional alignment while tracking performance metrics.

Leads managers responsible for complaints, escalations, technical support, and operational quality. Owns customer operations KPIs, service levels, resolution times, complaint volumes, and quality metrics. Drives end-to-end process and quality improvements, translates operational root causes into Product roadmap input, and improves the use of data and technology. This senior leadership role develops managers and serves as a trusted cross-functional partner.

Lead a four-person complaints and escalations team handling formal merchant complaints and Financial Ombudsman Service cases. Ensure fair, timely, evidence-based, and compliant resolutions; proactively identify cases at risk of escalation; maintain quality standards; analyze complaint trends; provide root-cause insights to Product, Support, and Risk; and report volumes, outcomes, and emerging risks to senior leadership while maintaining audit readiness.

Own the full sales cycle for high-value UK prospects: build pipeline, run consultative sales and negotiations, close and onboard accounts, represent Teya at events, track CRM/KPIs, and feed customer insight to Product.

Own lifecycle marketing strategy across 9 European markets, establishing segmentation, channel mix, and communication while mentoring team members and leading complex campaign executions.

The Senior Product Manager will own the vision for Business Accounts at Teya, leading the development of banking features, ensuring regulatory compliance, and collaborating cross-functionally to enhance SME banking experiences.

The Junior Product Manager will assist in product delivery, gathering user insights, supporting go-to-market plans, and enhancing user journeys while collaborating with various teams.

The Senior Product Manager will own product roadmaps, conduct user research, prioritize tasks, track KPIs, and lead go-to-market efforts while ensuring user needs are prioritized throughout the product lifecycle.

Lead development projects focusing on customer experiences and operational management. Mentor other engineers, make strategic tech decisions, and solve complex challenges while contributing high-quality code.

As a Senior DevSecOps Engineer, you will integrate security into CI/CD processes, design security tooling, implement policy-as-code, and champion secure engineering practices.