Works directly with the CEO to improve company operations through internal AI enablement, cross-team initiatives, information architecture, and executive support. The role identifies bottlenecks, builds AI workflows and tools, coordinates ambiguous projects, organizes company knowledge, and supports board, leadership, and all-hands meetings. Candidates should be hands-on builders with systems thinking, high agency, low ego, and strong alignment with Doccla’s healthcare mission.

Own the voice AI product and multi-channel patient engagement strategy for digitally excluded populations. Develop real-world AI evaluations, design and run large-scale experiments, analyze outcomes, guide product discovery and delivery, manage regulatory requirements, and orchestrate changes across a live healthcare service. Partner with engineering, clinicians, patients, and clients to improve engagement, patient outcomes, and measurable product performance.

Own and grow Doccla's Virtual Care portfolio across the region, driving proactive care adoption through strategic NHS relationships, deal structuring, value-based commercial models, and cross-functional mobilisation from sale to operational launch.