The Global Head of Customer Support is responsible for defining and executing a customer support strategy to enhance customer experience. This role involves leading the global support team, driving proactive support initiatives, optimizing self-service capabilities, and collaborating with cross-functional teams to align support with product updates. Achieving high customer satisfaction and operational efficiency are key accountabilities.

The Paid Media and SEO Manager will coordinate paid media campaigns focusing on Google Ads and Bing Ads, improve online visibility through SEO strategies, and collaborate with teams to analyze and optimize campaign performance. Responsibilities include managing budgets, developing reports, conducting audience targeting, and implementing SEO best practices to enhance web traffic.

The User Group Manager will enhance customer engagement by building a community among users through user groups. Responsibilities include developing strategies for participation, planning events, capturing user feedback, and managing communication channels to foster collaboration among users.