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Lead standardized onboarding journeys for new Pigment customers, driving engagement with training and co-builds, monitoring progress and risks, partnering with CSMs and implementation partners for handoff, creating scalable documentation, tracking onboarding KPIs, and recommending process and tooling improvements to accelerate time-to-value and long-term adoption.

Design and deliver practical enablement programs, tools, workflows, and coaching to improve Customer Success outcomes, ramp time, adoption, and expansion readiness across a global CS organization.

Advise sales leaders and senior finance executives on strategic deals and finance transformation. Lead consultative engagements, workshops, value analysis, and thought leadership to position Pigment's AI-powered EPM solutions, accelerate go-to-market plays, and drive measurable business outcomes and account expansion.