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Provides strategic leadership for globally distributed engineering teams across the Identity and Fraud organization. Responsibilities include people leadership, delivery accountability, AI-native engineering adoption, technical strategy across .NET, Java, AWS, and EKS, technology modernization, stakeholder alignment, governance, workforce planning, budgeting, vendor management, and developing engineering leadership talent.

Plan, build and optimise CRM campaigns across email, SMS, push and direct mail. Create customer journeys and messaging, manage end-to-end campaign execution, use customer insight and performance data to improve targeting and engagement, and partner with internal teams and agencies to meet brand and compliance requirements.

Lead Experian's global Financial Controls function to deliver an ICFR uplift, embed controls-by-design across processes and systems, leverage automation/analytics/AI, drive transformation and govern long-term controls effectiveness across finance, technology and risk stakeholders.

Senior product leader accountable for defining and delivering product strategy and 12–24 month roadmaps across Experian Consumer Services. Lead global product teams, drive data and AI strategy, commercial growth, P&L management, regulatory engagement, and cross-functional alignment to launch value-led, personalised consumer propositions.

Lead global Identity & Fraud engineering teams to drive delivery, modernisation, and AI-native practices. Own people leadership, talent strategy, budgeting, vendor management, and cross-functional partnerships. Embed DevOps, cloud (AWS/EKS), Java/.NET full-stack expertise, and AI tools to deliver scalable fraud and identity products for global B2B clients while ensuring governance, security, and operational excellence.

Serve as a hands-on creative guardian: produce high-quality digital assets across paid, CRM, social, web and campaigns; maintain brand consistency and accessibility; develop scalable templates and component libraries; create performance-focused and social-first content; mentor colleagues and use AI-powered tools to streamline ideation and production.

Own strategy and execution for experimental 'New Bets' products: run structured experiments, define hypotheses and metrics, ship engaging in-app and cross-channel experiences, partner across product, tech, compliance and go-to-market, and document learnings to decide what to scale.

Own the brand and customer insight agenda: lead brand tracking, campaign evaluation, qualitative and quantitative research, and pre-testing. Synthesize customer, market and behavioural data into actionable recommendations, manage research partners, embed insight across Brand, Product and Analytics, and use AI to accelerate reporting and insight-driven decision-making.

Design end-to-end AI-powered product experiences, from discovery through production. Partner with Product, Engineering, Research and stakeholders to prototype, validate, and define multi-touchpoint journeys that surface non-deterministic AI outputs responsibly within regulated environments.

Lead optimisation and experimentation for Identity Plus: design, run and analyse A/B tests, prioritise eCommerce testing backlog, identify upsell/cross-sell and churn-reduction opportunities, and collaborate with Product, Analytics, UX and Engineering to drive commercial growth and improved customer experience.