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Serve as central client contact for institutional fund clients, managing transaction processing, account setup, reporting accuracy and escalations. Build trusted relationships, coordinate with internal teams, identify service improvements and business opportunities, mentor junior staff, document procedures, and communicate product, technology, or regulatory changes. Ensure delivery and client satisfaction across global time zones.

Lead hands-on design and development of cloud-native Java applications on Microsoft Azure. Drive architecture, DevOps/CI-CD, TDD and test automation, and adoption of AI-assisted developer tools. Mentor engineers, enforce engineering standards, collaborate with product and global teams, and improve observability, resilience, and release reliability for enterprise-scale systems.

Lead and oversee global KYC/EDD controls and processes, act as subject-matter expert advising on AML/KYC, support a multi-year KYC transformation, manage oversight, risk escalations, regulatory exams and reporting, and drive centralization and efficiency across first- and second-line teams.

Support daily asset allocation and portfolio rebalancing for DC clients, investigate client and internal queries, maintain procedures and controls, analyse data for discrepancies and improvements, support reporting and monitoring, assist technology/process enhancements, and collaborate across teams to deliver accurate operational and client outcomes.