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Senior consultancy role advising C-suite clients on omni-channel commerce and digital transformation. Lead cross-functional teams to design strategies, roadmaps and solutions across eCommerce platforms, CMS and PIM. Mentor junior consultants, identify business opportunities, support delivery with business insights, and drive continuous improvement and innovation. Travel to client sites in the UK and potentially EU.

Lead solution architecture for large-scale eCommerce transformations: design, document, and communicate cloud-native, distributed commerce solutions; run design workshops; liaise with client stakeholders; ensure architecture is delivered by delivery teams; develop patterns and PoCs for new technologies.

Manage day-to-day execution, configuration, and monitoring of market-specific experimentation programs. Coordinate cross-functional teams, track timelines and ROI, prepare performance reports, and ensure technical setups (experimentation platforms, analytics, CDPs) are correctly implemented and localised across regions.

Lead CX strategy and delivery for multiple commerce clients, managing cross-functional teams, budgets, timelines, and client relationships. Drive new business, pitch responses, account growth, process efficiencies, and mentor junior staff to ensure high-quality, on-budget outcomes.

Lead funnel and behavioral analysis across multi-market digital touchpoints, design and evaluate A/B and incrementality tests, generate insights using statistical methods and AI, build dashboards and measurement frameworks, ensure data quality with analytics engineering, and mentor junior analysts.

Lead and deliver complex eCommerce programmes: define governance, manage multiple teams and vendors, track dependencies and risks, control budgets and resources, implement ways of working, support project managers, and maintain stakeholder relationships to achieve programme goals.

Lead CX and EX consultancy engagements across physical and digital touchpoints. Plan and deliver transformation and optimisation projects, facilitate workshops, apply design-thinking, create CX frameworks (journey maps, blueprinting), define research, and align CX with data and eCommerce technology while engaging stakeholders including C-suite.

Develop and execute integrated social commerce strategies that unify paid and organic efforts, lead content and platform-specific plans (especially TikTok Shop and Meta), manage client relationships, analyze performance, and deliver projects on time and on budget while collaborating with creative, media, and analytics teams.

Execute and QA rapid site optimisation using A/B and multivariate testing, personalization and CDP-driven audiences. Monitor real-time analytics, translate test results into action, coordinate cross-functional assets, administer optimisation/analytics/CMS platforms, and ensure tagging and data integrity to drive conversion uplift.

Lead end-to-end digital product delivery for a major automotive client: discovery through launch, translate stakeholder needs into requirements, run prioritisation and roadmap, collaborate with UX/design/engineering, and drive data-led optimisation including CRO and SEO integration.