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Senior claims professional responsible for oversight of managing agents to ensure adherence to Lloyd's Claims Principles, identify and mitigate claims performance risks, use claims data to elevate performance, provide quality assurance on claims reviews, and foster stakeholder relationships to influence positive outcomes across claims, legal, regulatory and policyholder issues.

The role involves overseeing delegated authority practices in insurance, ensuring compliance with Lloyd's principles and enhancing market capability. Responsibilities include risk assessment, relationship management, oversight of managing agents, and addressing operational efficiency opportunities.